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November 2016 | In this issue: Feature ArticleTeam SpotlightCase StudyThe Blog File Latest News
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Dear CARA Friends,

Welcome to our Fall 2016 Eolas newsletter! Effective communications are essential in today's fast-paced environment, so in this edition, we're focusing on the written word. Elizabeth, CARA Senior Technical Writer, shares her thoughts about the versatility of the technical writer and their ability to act as the reader's knowledge agent, while CARA Communications Consultant Kimberly highlights how planning can help ensure your written communications are effective. 

We are also proud to share a case study that describes how CARA helped create new training documentation allowing the client to assess issues, determine solutions, and increase their customer satisfaction ratings. All while fitting into their company culture and easily aligning with existing processes. 

Keeping with the theme of communications our Spotlighted Consultant, Mark, specializes in infographics - the art of helping people understand complex concepts through frameworks and graphics.

We hope you enjoy this edition of Eolas and find its contents valuable to both you and your organization. As always, we welcome your feedback! 

Thank you!

Martha-Watt 3
Martha Watt
VP, Sales and Marketing
The CARA Group, Inc.


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Client Accolades:

Darren Szrom-LinkedIn Photo
Business Communications Consu

"Everyone on Darren's team has an equal voice. The meetings are well organized, comfortable and fun. The team did a great job anticipating future developments and strategizing how to address those future changes. Darren 
ensured timely agendas, follow-ups and consistent meetings to allow all team members to provide input on decisions. There were good interactions and a Darren kept a positive atmosphere."

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Why Hiring a Technical Writer is Key to Success

Elizabeth Burke PicCARA Consultant Elizabeth shares the benefits of bringing technical writers into your organization.

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Troubleshooting Documentation in the Telecommunications Industry

This client needed to create documentation for their call center representatives. This would enable them to assess an issue, determine an effective solution, and increase their customer satisfaction ratings. They called on CARA to design and develop new materials that would fit into their culture and existing processes.


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Meet Mark

Mark Allen (002) 2Mark is a Visual Communications Consultant who has 20+ years of Fortune 500 experience.

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10 Tips for Successful Technical Communication
linkedin headshot (Kimberly Buch.)CARA 
consultant Kimberly shares 10 ways to make sure your technical communications are clear, concise and error free.
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CARA's own Jeff Sidler will be Moderating this Upcoming HRMAC: West Suburban Interest Group Panel on How HR Can Support Rapid Company Growth. Register Here!

Did you miss the 2016 Chicago eLearning & Technology Showcase?
View the slides here!

Make sure to follow CARA on Twitter for more news and updates
CARA is Proud to be Affiliated with:
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