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Welcome to the May Issue

This month features Cornell research on “best hospitality companies to work for” and the experience of an HR pro video blogging about her pursuit of the HR Directors Certification. Plus, get connected with our recent hospitality and upcoming networking webinars!

Cornell Hospitality Quarterly Analyzes Best Practices of Fortune's “Best Companies to Work For"

One strategy for hospitality industry employee retention is to be an "employer of choice." But the hospitality industry's challenging operating environment makes that a difficult strategy. Still, four hospitality companies were named among Fortune's "best companies to work for," and many other firms with similar personnel challenges were also featured.

Two researchers at the Cornell School of Hotel Administration, Timothy Hinkin and J. Bruce Tracey, analyzed those companies' human resources approaches. Hinkin and Tracey's hospitality research examined 21 companies on the Fortune list, including one food service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton and Marriott), as well as grocery and health care organizations. All these firms share human resources issues, including long operating hours, relatively high turnover and relatively low pay.

The study identified the following innovative human resources practices: a culture that emphasizes the value of people, scheduling flexibility, creative staffing practices, people-oriented training programs, transparent and well-aligned performance management policies, and compensation policies that reflect the organization's values and link pay to performance.

The research appears in the May 2010 issue of the Cornell Hospitality Quarterly (CQ). By arrangement with Sage Publishing, Hinkin and Tracey's article, "What Makes It So Great? An Analysis of Human Resources Practices among Fortune's Best Companies to Work For," is available at no charge online at The Center for Hospitality Research.

Webinar Archive - Hottest Trends & Biggest Issues in Hospitality and Gaming

The Things That Matter Most

Join industry executives, thought leaders and academics as they discussed the most important trends, biggest challenges and groundbreaking technologies of the hospitality and gaming industries in this archived webcast from Cornell’s Center for Hospitality Research and SAS.

The panel session featured in-studio commentary, as well as interviews of industry practitioners from leading organizations such as Harrah’s, Wyndham Exchange and Rentals, Sonesta, Kimpton Hotel and Restaurant Group, and others.

Executive Leadership: More Comprehensive, More Powerful

Starting now you can enroll in eCornell’s updated Executive Leadership Certificate. This certificate has been enhanced with the addition of two courses: Unlocking your Leadership Potential and Overcoming Challenges to Leaders and Their Teams. If you’re looking for a leadership program that emphasizes personal growth and the acquisition of powerful tools for challenge management, this is it.

Are you interested in learning more about this new certificate? Let’s talk! Just click on the chat button on the right and get started.

Video Blog: The HR Directors Certification

Dawn Ibbott, an HR Manager for a law firm in Washington, DC, is keeping a weekly video blog about her Human Resource Director’s Certificate (HRDC) experience. We spoke with her about her about her blog, choosing eCornell, and how we use negotiation skills more than we realize.
What made you choose eCornell and the HRDC?

It’s interesting actually. l was looking for a masters’ degree or an advanced HR certification, and I realized that I wanted something online. Online is convenient, and the HRDC was a program that I could customize to focus on strategy and employee relations. I found most graduate programs to be theoretical, but I didn’t need that. I needed practical strategic thinking skills to go from a manager to a leader. When I spoke to an enrollment counselor and learned more about the program structure with the portfolio, I saw immediately how I could apply what I was learning to my work everyday.

eCornell…the name automatically brings a level of credibility, which was a big driver for me, and I can get graduate credit for my work in case I decide to continue in a master’s program. I like the detail of the components. The flexibility and the tracks were exactly what I was looking for. The material is unique. You don’t normally take a course in grad school called “Mapping the Political Terrain of Allies and Resistors,” but this is stuff we use in HR and in our lives everyday. In the “Managing for Execution” course, you learn about negotiating. We negotiate all the time, whether it’s procuring an ergonomically designed chair for someone, negotiating for more staff, or creating a large vendor contract. These skills are valuable and necessary to perform HR functions well.

Visit eCornell to read more

There's room for you to grow this Spring!

Increased demand for courses has led us to add sessions and seats to many classes starting May 26th and June 9th

We're Here to Help

For a quick question, a full consultation, or free demonstration - contact Lisa Hatfield at eCornell today.

Phone: 866-326-7635 x4333 Outside of US 1-607-330-3333


Cornell University Online Certificates

~ Master Certificate in the Essentials of Hospitality Management
~ Master Certificate in Foodservice Management
~ Hotel Revenue Management
~ Strategic Hospitality Management
~ Foodservice Management
~ Hotel Real Estate Investments and Asset Management
~ Hospitality Marketing


Upcoming Webinar

May 26, 2010 @ 1PM EST

“Building your Network for Maximum Career Growth”

We are going to reveal the secrets to networking to maximize your career growth and prospects in this free 60 minute webinar.

Presented by Lisa Rangel
Director, Chameleon Resumes

Convenient Payment Plans Available

~ Everyone qualifies

~ 0% interest
~ No credit checks
~ No application forms
~ Group rates are available

Enrolling with a payment plan is easy. Simply contact Lisa Hatfield to learn more and get started.

Get on board with our First Impressions webcast

Spring has arrived and the job market is heating up!  Whether you are looking to move up or move into a new career, it’s time to review your resume and make it the tool you need to get the job you want. 


Our resident expert, Lisa Rangel, has recorded an on-demand webinar for job seekers looking for tips on how to make your resume a standout.

To watch, visit us at:

~ First Impressions webinar

focused on resume and cover letter writing



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