know-how Issue 31, July / August 2012

Dear Sir/Madam

The theme for this edition of Know-how is ‘be prepared’ and Sri Lanka is a perfect example. As its tourist numbers swell, Sri Lanka's hospitality educators have foreseen the need for new managers and obtained approval to offer Institute Qualifications at a new centre.

Other hot topics in this edition include the latest Business Continuity guide to keep businesses afloat, safe barbecuing - in ten languages, an untapped UK hospitality market, and hygiene and labelling requirements for selling foods at festivals, farmers’ markets and fêtes.

As they say in Sri Lanka සූදානම්ව – or be prepared - to enjoy this issue of Know-how!

Yours sincerely,

Information Services
Institute of Hospitality

Institute Qualifications Take a Holiday

The Institute of Hospitality's recognised Hospitality Management Qualifications have landed on the breathtaking island of Sri Lanka and are being offered through its newest approved centre... Read the article

Happy Eaters

Farmers and foodservice providers supplying fresh and prepared foods at markets and shops, festivals and fêtes can ensure happy eaters by complying with applicable food hygiene and labelling requirements. These resources show you how... Read the article

Better Access Means Better Business

Over eleven million disabled people in the UK spend an annual £50 billion - and they want to be your guests! Roll out the red carpet for everyone with these hospitality-specific access resources... Read the article

Management Guide: Business Continuity

Flooding, strikes, power outages, data theft and rioting are just a few of the events that can bring a hospitality business to its knees. This updated guide explains why even a basic business continuity plan can make a difference and how businesses can put a plan into place quickly... Read the article and download the Guide

Beating BBQ Bugs

Barbecue, BBQ, barbie or braii? Whatever you call it, learn how to barbecue meat safely and hygienically with these suggested resources - in ten different languages! Read the article

Pleased as Punch

Not just a biography, Institute Fellow Michael Flagg's magnum opus about hospitality educator Arthur Simms gives its readers so much more... Read the article

Know-how is the Institute of Hospitality's bi-monthly newsletter supporting hospitality, leisure and tourism education and continuing professional development (CPD).

Learn about the benefits of Institute membership at the Institute's website or contact Membership.

Bovey1 2

Regional Management Briefings for
Hospitality Professionals

26 September 2012
Bovey Castle, Devon

3 October 2012
Apex City Quay Hotel, Dundee, Scotland

Hospitality Assured
Forum 2012


27 November 2012
Thistle Marble Arch Hotel, London

Join us for lunch and an opportunity to network with  Hospitality Assured accredited businesses and industry peers.

Cost: £100 +VAT

Book before 31 August 2012 and get a discounted rate of
£90.00 +VAT

Book Online Now!


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